Vault Teller

at Intrust Bank* in Wichita, Kansas, United States

Job Description

At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.

• Education and Experience: High school diploma or equivalent, and 1+ years of related job experience required
• Required Skills and Knowledge: Excellent communication skills required
• Basic knowledge of computers and other office equipment with ability to operate 10-key by touch
• Must demonstrate a high level of accuracy and attention to detail and must be able to exercise good judgment
• Required Licenses and/or Certifications: None
• Physical Demands: Climbing of stairs, crouching, crawling, and kneeling required
• Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking
• Occasional lifting up to 25 lbs
• Must be able to push and pull cart holding up to 100 pounds of weight on a regular basis
• Must be able to stoop and bend
• Must be able to hear and speak clearly both face-to-face and over the phone
• Must be able to use hands to key information and handle objects
• The physical demands necessary for this role should be performed with or without a reasonable accommodation

• Job Summary: Responsible for processing Commercial deposits and orders
• Assures distribution of incoming and outgoing courier work is handled accurately and timely
• Assists with specialized customer processes as needed
• Follows established procedures for maintaining balance limits set within the Vault
• Promotes an environment of teamwork within the department and across the bank
• Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships
• Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities
• Essential Functions: All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation
• Ensure excellent customer satisfaction and service quality according to INTRUST’s Character Qualities
• Provide a friendly, accurate, knowledgeable, and professional customer experience
• Performs high dollar teller transactions
• Scan work for image branch capture in a timely manner according to procedure
• Handles all transactions with the highest degree of security and confidentiality
• Consistent use of good judgment to protect customers and INTRUST Bank; protect the integrity of bank documents and customer confidentiality
• Must be able to follow directions and perform various job-related tasks
• Able to process deposits accurately and efficiently and/or change orders within standard time frames while following policies and procedures
• Responds to internal customers for pick-up and delivery of change orders etc.