Card Operations Specialist

at Intrust Bank* in Wichita, Kansas, United States

Job Description

About the position

The Card Operations Specialist at INTRUST Bank is responsible for managing customer interactions related to fraud claims, ensuring satisfactory resolutions through independent decision-making and effective communication. This role emphasizes teamwork and community engagement while maintaining confidentiality and adhering to the bank's character qualities.

Responsibilities
• Investigate and document fraud cases with customers.
• Analyze fraud activity, data, and trends to make recommendations.
• Be well-versed in VISA chargeback regulations to recover disputed losses.
• Document and track fraud cases to ensure compliance with required timeframes.
• Resolve outstanding monetary items and research un-posted or rejected items.
• Provide customer service support to banking center personnel and customers.
• Replace lost, stolen, or fraudulently used cards.

Requirements
• High school diploma or equivalent.
• 2 years of banking and/or customer service experience preferred.
• Excellent oral and written communication skills.
• Typing and keyboard skills required.
• Ability to work shifts, including days, nights, evenings, and weekends.
• Technical skills to multi-task between computer screens, systems, and phones.
• Excellent customer service skills.
• Ability to work independently and collaboratively with a team.