at Marshall Motor Company in Salina, Kansas, United States
Job Description
Essential Duties and Responsibilities
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts or shop materials that need immediate attention.
- Notifies the service advisor, body shop and the customer when special ordered parts have been received.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Makes sure all internal requests for parts are billed on service repair orders.
- Receives payment from retail customers or obtains credit authorization.
- Ensure that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice or its number is available so that purchase and pricing can be verified.
- Keeps orderly records of all repair orders, invoices, insurance estimates and special order parts.
- Sets up orders for daily shipment, delivery or pick up.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains a professional attitude with co-workers, customers, vendors.
- Follows the dress code the company has put in place. Maintains a clean and neat work area.
- Follows federal, state and local law as well as company policy about safeguarding all information.
- Reports on time to work and follows schedule that is given. Calls supervisor if he/she cannot be at work on time.
- Keeps current with training that might be required for this position.
- Follows all company policies and procedures. Notifies supervisor of any illegal activity.
- Submit to and successfully complete MVR, background check, and pre-employment drug test
- Valid driver's license with good driving record
- Some heavy lifting required
