at Gilley's in Park City , Kansas, United States
Job Description
Job Summary: Enforces company guest safety regulations, ensures a controlled and safe environment at Gilley’s. May assist with minor medical situations.
Essential Job Functions:
- Monitors the safety and security of the internal and external facility if assigned as Parking Lot Officer
- Escorts all internal money transfers throughout the gaming facility
- Safeguards Gilley’s assets
- Enforces State Gaming Regulations including the System of Internal Controls and Emergency Operating Procedures
- Prepares Accident Reports, Medical Reports and Incident Reports
- Greets customers as a representative of Gilley’s and provides information concerning programs and amenities, restaurants, and the Players Club program
- Monitors the collecting and transporting of Drop Boxes to the storage area
- Reports improper or illegal acts or suspected improper or illegal acts to the acting Guest Service Manager or acting Gaming Facility Shift Manager
- May train new Guest Safety Officers as necessary
- Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
- Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
- Observes activity and reports anything that is out of the ordinary
- Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
- Ensures all guests are kept in play by providing friendly and helpful service at all interactions
- Utilizes open body language, politely speaks with and assists guests as needed
- Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
- Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
- Crosstrain in other departments
- Other duties as assigned
