at DSV Global Transport and Logistics in Wichita, Kansas, United States
Job Description
Role Summary:
As a Customer Service Employee, you will play a crucial role in maintaining positive customer relationships and ensuring excellent customer service experiences. Your responsibilities include assisting customers with their inquiries, resolving issues efficiently, and coordinating with warehouse teams to meet customer needs efficiently while upholding the company's standards of customer satisfaction.
Principal Responsibilities:
(The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
- Respond to Customer Inquiries: Answer customer queries via phone, email, or the Customer Service Database in a professional and timely manner.
- Resolving Issues: Utilize physical stock checks and system tools to validate customer issues, troubleshoot problems, and provide resolution based on findings.
- Inventory Management: Assist in managing inventory levels, conducting stock checks, and correcting inventory records as needed.
- Safety Compliance: Adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment.
- Process Knowledge: Develop a good understanding of the warehouses processes and inventory in order to provide accurate feedback to customer inquiries.
- Customer Communication: Provide communication with the customer regarding status on orders, delivery inquiries, and issue resolution.
- Delivery: Utilize designated vehicles to deliver product to customers as needed based upon customer issue resolution.
- Warehouse Communication: Effectively communicate with other departments within the warehouse to expedite processes and resolve customer issues effectively.
