at TreviPay in Overland Park, Kansas, United States
Job Description
At KHI, we provide innovative software solutions and world-class support, connecting buyers and sellers in the aviation and marine government and commercial markets. We specialize in payment and credit management for Government to Business (G2B) companies across the globe, setting the stage for the future of omni-channel G2B payments by extending terms, handling invoicing and managing collections. We take care of our clients by taking care of their customers.
Every day, KHI employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. We believe that Employee Engagement is the key to our success.
Duties and Responsibilities
o The Merchant Onboarding Specialist will be responsible for assisting new partners through the onboarding process, vetting of new merchants, collaborating with leadership on final decision-making, ongoing support, resolving issues
o Build and maintain strong and effective relationships with customers, stakeholders, internal teams, and KHI Leadership to secure compliance with schedules, resolve problems, and coordinate tasks to ensure successful merchant management
o Provide ongoing merchant account support, resolving onboarding issues, agreements, processing rates, operational agreement clarifications/questions, and advocating for published discounts
o Help ensure merchants provide ongoing information that is required for program compliance
o Responsible for understanding the KHI aviation payments ecosystem for complete support and industry knowledge
o Perform to the expected SLAs of Merchant Onboarding
o Identify and pursue new merchants for the KHI Global Network growth
o Report on merchant network growth and churn
o Partner with internal compliance teams when necessary for complex onboarding situations
o Escalate concerns to leadership when necessary for mediation and assistance
