at The Atlas Group in Wichita, Kansas, United States
Job Description
The CSR acts as the main POC for all tactical customer interactions and main support specialist for the Program Manager. This includes managing assigned customers and accounts to provide customer service and support, including contract compliance, RFQ’s, quotes, order processing, order status, shipment processing, returns, and customer interface with Sales, Engineering, Operations, Quality, and Finance teams.
Responsibilities- Excellent Customer service, organization skills, communication skills and relationship management for assigned accounts
- Order acknowledgement, processing, modifications, and maintenance to customer LTA’s.
- Contract & Order management, and resolution of directed changes, cancellations, terminations, and associated claims.
- Strong interpersonal skills and ability to collaborate effectively in cross-functional teams (Engineering, Quality, Shipping, Purchasing, Sales)
- Troubleshoot and follow up on late customer deliveries including problem solving and reporting on recovery plans.
- Support Finance in the resolution of unresolved invoices.
- Ability to create and manage various Excel spreadsheets. Common knowledge in basic Excel formulas and functions.
- Experience with contract management systems including customer portals.
- Coordinate product returns, repairs, and warranty claims
- Must be a team player, self-starter, problem solver, and adaptable.
- Detail-oriented, well organized, and capable of thriving in fast paced environments.
- Conduct and manage customer calls and onsite visits as needed. Providing order report status and updates
