at Kansas Department of Labor (KDOL) in Topeka, Kansas, United States
Job Description
This role anchors the vital flow of information that supports attorneys, agencies, employers, and claimants across the Workers Compensation Division. Daily work centers on accurate research, handling, and delivery of sensitive records using systems such as OSCAR, Biltmore, Lorax, Kofax, WICRS, and microfiche resources. Careful attention is given to permissions, documentation, and compliance, ensuring record requests are fulfilled, rejected, or escalated with precision. From managing dockets and third-party requests to maintaining clear communication with internal and external stakeholders, the position plays a pivotal part in keeping cases moving and customers informed.
Equally important is the detailed preparation and scanning of documents that become part of the official record. Dockets are organized, cleaned, digitized, validated, and uploaded, with every page accounted for before physical files are securely destroyed. Staff across the Division rely on timely docket retrievals, accurate notifications, and consistent maintenance of customer message queues. Additional responsibilities include processing undocketed settlements, assisting with IT and operational projects, supporting training efforts, and contributing to broader unit needs. The work suits a professional who values accuracy, structure, and dependable service within a mission-driven environment.
Minimum Requirements:
- High School diploma or equivalent
- 3 years experience in general office, data entry and/or scanning experience
Preferred Qualifications:
- Must solve routine problems using analytical thinking; must possess excellent communication and customer service skills in dealing with external/internal customers; must possess organizational skills
