ITS Application Training Specialist

at Wichita State University in Wichita, Kansas, United States

Job Description

Creates and delivers training and development programs to all levels of end-users and other IT professionals, both online and instructor led. Performs testing and troubleshooting on how to best utilize existing and new software applications that are available to employees.

Essential Functions

Designs and deploys training programs, classes, workshops, computer based training and on-line help materials. Develops documentation of custom applications and packaged applications, using a variety of mediums, as needed, including creation and maintenance of a web presence. May provide problem recognition, research and resolution including recommending action(s) to resolve user inquires on use of software. Assists with training needs assessment process and vendor selection.

Job Duties

You’ll play a key role in empowering campus users through training, documentation, and support.

• Plan, schedule, and deliver engaging trainings (online and instructor-led) for employees at all skill levels.
• Translate “tech talk” into plain language so employees can better understand trainings.
• Ask critical clarifying questions from stakeholders to identify what is truly needed and so you can build the right solution.
• Field follow-up questions, guide users through changes, and keep communication clear and approachable.
• Maintain active contact with project stakeholders during audits, reviews, and efficiency improvement efforts.
• Test new functionality, pilot updates, and new software tools, prior to campus-wide rollouts finding issues/concerns before they find the end users.
• Research and explore new tools or platforms to enhance departmental and institutional success.

Required Education and Experience:

• High school diploma or equivalent
• Three (3) years of experience in computer applications. Every 30 hours of college coursework can be substituted for one (1) year of experience.

Required License/Certifications/Training:

None

Knowledge, Skills and Abilities:

• Ability to handle rapidly changing priorities and return to work quickly despite interruptions.
• Listen and interact with customers using a variety of communication tools to diagnose problems, provide assistance, and resolve issues for users of various software applications.
• Speak clearly and project with the volume necessary for a classroom or computer lab containing at least 20 computers and attendees.
• Ability to provide positive customer service in a timely manner, constructively handle unexpected problems, and make decisions in accordance with department and WSU policies.
• Ability to successfully work with people of various cultures, languages and technical skill levels with the consistent standards of professional courtesy.

Preferred Qualifications:

• Proficient in Microsoft 365 Suite, especially SharePoint site creation and maintenance
• Experience with Ellucian Banner
• Experience with Cornerstone (myTraining) or other LMS administration
• Experience with eLearning (e.g., Articulate 360, Adobe Captivate, etc.)
• Experience with video and content creation software (e.g., Camtasia, Premier, etc.)

Preferred License/Certifications/Training:

Microsoft Office Power User
Microsoft Cloud Power User

Physical Requirements:

Ability to remain in a stationary position. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information.