Crisis Response Specialist - Comcare

at Sedgwick County in Wichita, Kansas, United States

Job Description

Work as part of a team providing crisis intervention to meet the needs of members of the community and Certified Community Behavioral Health Clinic (CCBHC) patients who are in crisis. This includes responding to telephone calls on crisis intervention lines. Assess current level of dangerousness for patients who report a psychiatric crisis both by phone and in-office. Provide crisis case management services applying CCBHC practices, as needed. Work with adults and children to see that community resources are in place to meet the current needs of the patient. Provide emergency services on a short-term basis. Assist with efficient functioning of the Emergency Services Office. Support suicide prevention efforts in the community while upholding the mission and vision of COMCARE of Sedgwick County.

Direct Service

• Provide direct service to patients in responding to telephone calls on multiple crisis intervention phone lines while concurrently documenting calls.
• Support the clinical staff in the community by assisting with Mobile Crisis Unit calls.
• Transport patients to the hospital when applicable and necessary.
• Provide crisis stabilization services to individuals experiencing a mental health crisis while they are in the Crisis Stabilization Unit (CSU).
• Manage distraught or psychotic patients who are in need of structure; monitor gross psychological and physical functions of patients.
• Collaborates with community partners, caregivers, family members, physicians and other treatment providers on a regular consistently until patient dismissal.
• Provide transportation to support patient attendance in medical appointments and other therapeutic goal related activities to include development of community resources, employment or education access, social or consumer-run activities and related supports.
• Identify and secure in-home services to maintain stabilization once patient returns home.

Documentation

• Complete all progress notes in accordance with CCBHC and COMCARE guidelines which meet requirements for medical necessity, goal-directed treatment and patient response to treatment within prescribed timelines.
• Documentation meets minimum Medicaid standards for content and quality.
• Completes call logs to ensure important information is available to other providers.

General Administrative Duties

• Processing Medicaid, state hospital, Level II and PRTF screens as they are received in the Emergency Services office and recording the screen/s on the Emergency Services (ES) office electronic board.
• Processing half-slips for walk-in and cop-in patients, including entering patient information onto the ES office electronic board in a timely manner.
• Identify sources of information needed to provide comprehensive mental health treatment and secure the necessary COMCARE consents to release information. Submit necessary referral forms to team supervisor for approval or assignment in electronic health record (EHR).
• Ensure all needed documentation and forms are completed and up-to-date for assigned SCOAP patients.

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