at Gilley's in Park City , Kansas, United States
Job Description
JOB SUMMARY: The Sous Chef’s primary responsibilities are overseeing all aspects of the kitchen operations, ensuring high-quality food preparation, maintaining inventory levels, and upholding food safety standards.
ESSENTIAL JOB FUNCTIONS:
- Oversee product consistency and make necessary modifications according to business needs
- Monitor waste and over production, as well as utilize leftovers and ensure proper rotation and quality control
- Devise and reinvent menu items
- Monitor training of new employees to help them achieve higher goals
- Monitor food cost for outlet and order food products
- Maintain the overall cleanliness and equipment maintenance of outlet
- Assist in overseeing kitchen-related activities pertaining to the normal operation of the restaurant, menu and staff
- Create new daily specials and soups
- Coordinate service of food
- Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
- Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
- Observes all activity within assigned area offering assistance to all guests
- Observes activity and reports anything that is out of the ordinary
- Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
- Ensures all guests are kept in play by providing friendly and helpful service at all interactions
- Utilizes open body language, politely speaks with and assists guests as needed
- Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
- Maintains paperwork accuracy and efficiency within department/property standards
- Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
- Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
- Crosstrain in other areas of F&B
- Other duties as assigned
