at Goodwill Industries* in Wichita, Kansas, United States
Job Description
ORGANIZATION:
For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Key Holder to play a key role in furthering our vision and mission in our retail area.
VALUES:
- Sustainability: We commit to practices that support environmental, social and economic strength.
- Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings.
- Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment.
- Voice: We listen to each other, value feedback and advocate for our communities.
- Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision.
- Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together.
- Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve.
MISSION STATEMENT: We transform lives and communities through the power of education, training and employment.
PURPOSE OF POSITION: The Instruction Support Specialist plays a vital role in fostering student success within NexStep Learning Centers. This position provides academic and administrative support across education campuses, serves as an emergency substitute instructor and delivers WorkKeys instruction as needed. The Specialist supports the overall instructional mission of NexStep Alliance and Goodwill Industries of Kansas by helping students overcome barriers, strengthen academic and employability skills, and progress toward educational and employment goals. This role provides direct support to adult learners by advising, mentoring, addressing behavioral concerns and collaborating with instructional staff to ensure a positive and productive learning environment.
SUPERVISION RECEIVED: Assistant Director of Education.
SUPERVISION EXERCISED: None.
EXPERIENCE/SPECIAL SKILLS & KNOWLEDGE:
- Demonstrates competence in adult education, pedagogy, advising and curriculum support.
- Experience in adult testing procedures and familiarity with WorkKeys or other workplace readiness assessments preferred.
- Strong interpersonal, verbal and written communication skills.
- Proven ability to mentor and motivate adult learners.
- Collaborative and adaptable team player who models professionalism and empathy.
ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have English language and educational barriers to employment and participate in the achievement of their goals. Work with individuals who are justice-involved. Demonstrate positive, appropriate work behaviors in order to serve as a positive role model. Display commitment and involvement towards Goodwill’s mission.
JOB PROFICIENCIES: Student focus, ethics and trust, judgment and problem solving, coaching, oral, written, and inter-personal communications, cooperation, credibility, integrity, initiative, job knowledge, quality, teamwork, accuracy, adaptability, dependability, motivating others, planning and organization, teamwork, action-oriented, goal oriented, achievement oriented, safety and security.
JOB COMPETENCIES: Guides students through GED preparation, educational planning, goal setting and progress monitoring. Identifies and addresses behavioral issues constructively, promoting a respectful and inclusive learning environment. Works closely with instructional staff to enhance classroom effectiveness and student engagement. Demonstrates empathetic and professional communication with students, staff and leadership. Responds effectively to individual student needs and classroom challenges. Implements WorkKeys instruction. Displays commitment and involvement towards Goodwill’s mission.
ESSENTIAL FUNCTIONS:
- Supports and sustains a program culture conducive to adult learning and professional growth.
- Provides the necessary contracts, forms, supportive services and documentation in an efficient and timely manner.
- Provide academic administrative support across NexStep campuses.
- Delivers WorkKeys and employability skills instruction for the Goodwill ReEntry program.
- Serves as an emergency substitute instructor when needed.
- Advises students on GED preparation, testing pathways and academic progress.
- Mentors and guides students to promote engagement, persistence and retention.
- Conducts student check-ins to establish goals, identify barriers and make referrals as needed.
- Provides assistance with accommodations to support student success.
- Assists with enrollment and conduct new student orientations.
- Addresses behavioral issues constructively to maintain a positive classroom culture.
- Supports instructional staff in maintaining a productive and inclusive classroom environment.
- Fosters collaboration and communication between students and instructional staff.
- Reviews and tracks attendance, progress and student records for accuracy.
- Assists in implementing and monitoring educational policies and procedures.
DUTIES AND RESPONSIBILITIES:
- Creates and sustains a learning environment conducive to adult learning and professional growth.
- Provides direct instruction, tutoring or engagement activities that support student academic and career goals.
- Supports AEFLA compliance in curriculum and communication within the program.
- Collects and support implementing state-regulated instructional accommodations.
- Supports and advises students on their educational and employment pathways.
- Creates and enhances WorkKeys curriculum and instructional methodologies.
- Assists education and workforce development staff, participants, and community partners in a professional and timely manner.
- Assists with Facilitating the Test of Adult Basic Education (TABE).
- Helps students develop work habits such as attendance, punctuality, cooperation and professionalism.
- Provides and maintains all necessary contracts, forms, supportive services and documentation efficiently.
- Tracks attendance and student progress and preparing reports as required.
- Maintains organized and accurate records and files.
- Promotes and supports the accessibility of services and facilities, ensuring inclusion for all students.
- Interacts appropriately and collaboratively with colleagues and community professionals.
- Supports the mission and initiatives of Goodwill Industries of Kansas and NexStep Alliance.
- Adheres to all safety and confidentiality policies and ethical standards and reports and violations.
- Performs other duties as assigned by the Assistant Director of Education.
Note: Must have a mobile phone and maintains it in operating order within phone company's maintenance capabilities. Must be a licensed driver that is insurable. Must pass background check and drug screen. Additionally, all qualified candidates will be asked to submit a writing sample and communications/artwork portfolio.
STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS:
- Adherence to and support of defined program outcomes.
- Adult education instructional outcomes.
- Student achievement on WorkKeys assessments.
- Attendance and punctuality.
- Quality and quantity of work performed.
- Attitude and overall effectiveness of working relations with all stakeholders.
- The way duties and responsibilities, essential functions and job competencies are performed.
- Supports and values diversity.
- Ability to accurately complete and maintain clarity in documentation, reports and summaries in a timely manner.
- Ability to effectively respond to and support the needs of students.
- Ability to assist staff in effectively meeting the needs of students.
- Ability to adequately execute assigned duties.
PHYSICAL STRENGTH:
- Lift -- push/pull while standing - up to 10 pounds on a daily basis. Sometimes up to 50 pounds.
- Carry -- push/pull while moving - up to 20 pounds on a daily basis. Sometimes up to 50 pounds.
