at Goodwill Industries* in Wichita, Kansas, United States
Job Description
ORGANIZATION:
For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a One-Stop Operations Coordinator to play a key role in furthering our vision and mission in our employment success services department.
VALUES:
Sustainability: We commit to practices that support environmental, social and economic strength.
Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings.
Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment.
Voice: We listen to each other, value feedback and advocate for our communities.
Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision.
Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together.
Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve.
MISSION STATEMENT: We transform lives and communities through the power of education, training and employment.
PURPOSE OF POSITION: To coordinate daily operations and activities for all One-Stop locations located within the local area. To plan, manage and assess progress towards designated outcomes. To provide functional supervision to approved One-Stop staff. Ensure program co-enrollment, service integration and continuous improvement goals are met to provide accessible and impactful resources to the community. To fulfill mission statement.
SUPERVISION RECEIVED: Assistant Director of Workforce Development.
SUPERVISION EXERCISED: Resource Navigation Coordinator.
ORGANIZATIONAL RESPONSIBILITIES: Represent Goodwill’s values and mission to internal and external stakeholders. Tracking and providing metrics to leadership. Effective communication with all departments of Goodwill Industries of Kansas, Workforce Alliance, One Stop staff and WIOA core and mandated partners. Display commitment and involvement towards Goodwill's mission.
JOB PROFICIENCIES: Time management. Scheduling and tracking. Critical thinking and problem solving. Planning and organizing. Relationship building. Root cause analysis for continuous improvement. Ability to communicate with all levels of an organization in person, virtually or on the phone. Proficient with Microsoft Office and Internet computing. Ethics, credibility and trust. Judgment and problem solving. Cooperation. Initiative. Quality work. Teamwork. Accuracy. Adaptability. Dependability. Safety and Security.
JOB COMPETENCIES: Customer-first mindset. Develop, plan, implement and facilitate activities and events. Drive continuous improvement initiatives. Provide excellent customer service. Provide data and metrics in an accurate and timely manner as requested by leadership.
ESSENTIAL FUNCTIONS:
- Ensures access to Job Seeker career, training, business, outreach and employment services.
- Provide lobby and front desk support and oversight.
- Provide staff development. Primarily co-located partners through in-services (twice a year).
- Ensures access to data, information and analysis for programs.
- Level Up Referral Management.
- Plans and supports meetings to include monthly Friday meetings and quarterly Friday meetings and other special Friday morning events.
- Partners with outreach/Goodwill Partnership expansion and assists with Economic Mobility plan development.
- General outreach and support for events in coordination with the Kansas Department of Commerce and Workforce Alliance.
- Coordinates with core leadership on initiatives and activities.
DUTIES AND RESPONSIBILITIES:
- Plans and supports approved Friday morning One Stop meetings.
- Plans and supports approved Columbus and Presidents Day Staff In-Service sessions.
- Reports monthly on activities and outcomes achieved by the OSO/Resource Navigator.
- Develops agendas and seeks approval.
- Establishes a plan for monthly staff and partner meetings with outcomes and goals.
- Shares outcomes from meetings with partners/staff/organizations.
- Plans and supports In-Service and supports staff group to assist.
- Supports the Mission and Vision of the Workforce Alliance and contributes to the outcomes of Workforce Alliance.
- Supports and assists in achieving outcomes of the Workforce Alliance Strategic Plan.
NOTE: Must have a mobile device and maintain it in operating order within carrier's maintenance capabilities. Must complete/pass a pre-employment background check and drug screen. Must be a licensed driver.
STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS:
- Achievement of required outcomes.
- Narratives for reported activities and determined outcomes.
- Feedback from clients on quality of service from One-Stop Center staff.
- Implementation of continuous improvement measures.
- Attendance and punctuality.
- Quality and quantity of work performed.
- Attitude and overall effectiveness of working relations with all stakeholders.
- The manner in which duties and responsibilities, essential functions and job competencies are performed.
- Supports and value diversity.
- Accuracy, timeliness and reliability of data collection and reports generated.
- Ability to accurately complete and maintain clarity in documentation, reports and summaries in a timely manner.
- Ability to effectively respond to the needs of customers, staff and stakeholders.
- Ability to assist staff in effectively meeting the needs of customers.
- Ability to complete assigned duties with acceptable results.
- Complete eligibility documentation and enrollment.
PHYSICAL STRENGTH:
- Lift -- push/pull while standing - sometimes up to 50 pounds each day.
- Carry -- push/pull while moving - sometimes up to 50 pounds each day.
JOB LOCATION:
2021 N Amidon Ave, Ste 1100, Wichita, KS 67203
