at R.D. Henry & Co. in Wichita, Kansas, United States
Job Description
This position supports the activities and responsibilities of the Customer Service Department.
Job Duties and Responsibilities: Respond promptly and professionally to incoming telephone calls and emails from Customers and Market Sales Reps
- Responsible for account management for all assigned customers
- Assist with reviewing assigned customer orders, requests and concerns and handle appropriately
- Assist in entering orders and warranties, as needed
- Research items; provide information and answers to customer’s questions
- Proactively communicate to assigned customers through outbound projects (webinars, training, promotions, market calls)
- Develop knowledge of product and services effectively and be able to convey information to customers
- Provide timely resolutions to customers at all times
- Understand and adhere to all established processes and policies
- Monitor and track all open and pending orders of assigned customers
- Document all daily activity in CRM database to track calls and emails to customers
- Manage all outsourced product for assigned customers
- Process credit memos
- Communicate with factory representatives in a clear and professional manner
- Complete, scan and file necessary paperwork
- Audit orders to ensure compliance
