911 Dispatcher

at Lyon County in Emporia, Kansas, United States

Job Description

I. JOB SUMMARY: This is a non-exempt, Grade 4 position. Communications Officers responsibilities include, but are not limited to, providing the link between those requesting public safety services, both emergency and non-emergency, and evaluating and dispatching the required resources as needed. Communications Officers are a critical link in the protection of life and property.

The roles, responsibilities, job functions, knowledge, skills and abilities set forth herein may be revised from time-to-time in order to comply with federal and state laws, departmental needs and the changing requirements for this position.

II. PRIMARY FUNCTIONS OF WORK:

a. Handling communication relay for law enforcement, fire, emergency medical services, and, other emergency and non-emergency service units as needed

b. Responsibility for radio, telephone, KCJIS, Computer, in-person, and, written communications relay of information both public and confidential in nature.

c. Must be able to act without supervision. Work is reviewed by supervisor(s) through reports and observations.

III. ESSENTIAL FUNCTIONS:

a. Receiving and responding to calls for service

b. Relaying vital information to responding units and/or summoning the proper authority

c. Maintenance of accurate radio and telephone logs

d. Accurately entering information into computer

e. Retrieving and completing accurate data entry into the Computer-Aided Dispatch system.

f. Duty to maintain a positive work atmosphere by acting and communicating in a manner so that employee gets along with customers, citizens, coworkers and management.

g. Being pleasant, respectful and civil with others on the job and displaying a good-natured, cooperative attitude.

h. Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

i. Obligation to be reliable, responsible, dependable, and fulfill duties.

j. Must show up for work on a regular and predictable basis as scheduled

IV. MARGINAL FUNCTIONS: These include but are not limited to:

a. Accurately completing warrant, PFA (protection from abuse) Orders and NCIC entries and validations

b. Map reading and analysis

c. Type reports

d. May be required to work long hours, weekends, holidays, and/or scheduled days off

e. Clean communications area

f. Other related work as required or directed

g. May be required to participate for 2-3 years in the WorkWellKS training seminars and the Lyon County, Kansas Wellness Team roles as: Convener, Facilitator, Secretary, Communications/Promotion, Liaison to the Executive, Meaningful Employee Engager, Event Planner, Benefits Liaison, Data Liaison, and/or Facilities.