at Sedgwick County in Wichita, Kansas, United States
Job Description
Command Staff position responsible for overseeing the technology needs for Emergency Communications, including CAD, telephony, and radio systems. The 911 Technology Coordinator liaises with Sedgwick County IT, vendor partners, and public safety agencies to ensure that technology matches operational need. This position ensures that Emergency Communications staff has technology available to support operational functions, both in maintaining current technology and helping to evaluate, plan, procure, and budget for new and evolving technology. The 911 Technology Coordinator is also responsible for ensuring that staff have the proper training and tools to utilize technology in their operational positions. This position is subject to a 24-hour on-call rotation to provide technical support as needed.
Technology Planning and Coordination
- Research current technology advancements to guide our strategic direction in future upgrades and enhancements for new systems, software and equipment. Develop Requests for Proposal (RFP) as necessary for procurement.
- Participate in budget preparation, specific to technology needs.
- Develop and implement long-range technology plans, working collaboratively with the Sedgwick County’s Information Technology department and others.
- Oversee, develop and administer the technical services budgets along with negotiating and monitoring all technology related purchasing and service contracts.
- Coordinate all system upgrades.
- Prepare communications statistical reports as needed.
System Maintenance and Repair
- Respond after hours to critical system impacts and coordinate problem resolution.
- Assist in troubleshooting and resolving technical related issues.
- Oversee inventory management for technology equipment.
Collaboration with Internal and External Partners
- Participate in studies, providing research, development and analysis relative to new communications programs and systems. Work collaboratively with Director and Deputy Director to develop, interpret, and adjust procedures as necessary for the efficient and effective operation of the emergency communications systems and supporting technologies.
- Set expectations of quality service and customer satisfaction, to include performance management and follow up training and team building as well as the application of available technology and industry practices.
- Attend meetings with member agencies, other partners and private vendors and often be called upon to present technical information to non-technical audiences.
- Develop and coordinate training as it relates to 9-1-1 technology.
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