at Gilley's in Park City , Kansas, United States
Job Description
Job Summary: The Revenue Audit Supervisor oversees the daily audit functions of Gilley’s revenue, ensuring accurate reporting, compliance, and operational transparency.
Essential Job Functions:
- Supervise and coordinate the revenue audit team to ensure timely and accurate financial reporting.
- Review daily financial reports and gaming revenue for discrepancies or irregularities
- Ensure compliance with company policies and gaming regulations
- Develop and implement audit procedures to improve accuracy and efficiency
- Prepare audit reports for management and regulatory agencies
- Collaborate with accounting and finance departments to reconcile discrepancies
- Investigate and resolve any issues related to revenue discrepancies
- Assist with external audits and maintain audit documentation
- Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
- Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
- Observes all activity within assigned area offering assistance to all guests
- Observes activity and reports anything that is out of the ordinary
- Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
- Ensures all guests are kept in play by providing friendly and helpful service at all interactions
- Utilizes open body language, politely speaks with and assists guests as needed
- Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
- Maintains monetary and paperwork accuracy and efficiency within department/property standards
- Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
- Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
- Crosstrain in other departments
- Other duties as assigned
Experience and Qualifications:
- Must be at least 18 years of age or older and have the ability to obtain and retain a KRGC Gaming License.
- Bachelor’s degree in Accounting, Finance, or related field
- Previous experience in audit or accounting, with a focus on casino revenue or gaming operations
- Strong knowledge of accounting principles and audit procedures
- Ability to analyze financial data and identify discrepancies
- Familiarity with casino management and point-of-sale systems
- Strong organizational and time-management skills
- Attention to detail and a high degree of accuracy in financial reporting
- One year of direct customer contact experience, preferred
- Previous money handling experience preferred
- Display professionalism; excellent verbal and written communication skills
- Professional appearance as outlined in the Gilley’s Team Member Handbook
- Must be able to work both independently and as a member of a team
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Physically mobile with reasonable accommodations
- Must be able to respond to visual and audible cues
- Must be able to read, write, speak and understand English
- Must be able to bend, reach, kneel and grip items
- Must be able to walk and stand for long periods of time (8-12 hours)
- Have a sense of urgency and keep up with fast paced business practices
- Operate in mentally and physically stressful situations
- Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust
