at Gilley's in Park City , Kansas, United States
Job Description
JOB SUMMARY: The Pastry Chef’s primary responsibilities are preparing a variety of high-quality pastries and baked goods for guests in a gambling hall. The chef ensures all desserts meet the standards of quality, taste, and presentation.
ESSENTIAL JOB FUNCTIONS:
- Prepare and bake pastries, cakes, cookies, and other desserts in large quantities
- Maintain cleanliness and organization of the kitchen and pastry areas
- Ensure all food meets the gambling hall’s quality and presentation standards
- Monitor inventory of ingredients and supplies, ordering as needed
- Follow recipes and adapt to seasonal or customer preferences
- Work with the culinary team to create innovative dessert menus
- Ensure compliance with health and safety regulations
- Stay up to date with trends in pastry and dessert innovation
- Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
- Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
- Observes all activity within assigned area offering assistance to all guests
- Observes activity and reports anything that is out of the ordinary
- Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
- Ensures all guests are kept in play by providing friendly and helpful service at all interactions
- Utilizes open body language, politely speaks with and assists guests as needed
- Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
- Maintains monetary and paperwork accuracy and efficiency within department/property standards
- Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
- Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
- Crosstrain in other departments
- Other duties as assigned
QUALIFICATIONS:
- Must be at least 18 years of age or older and have the ability to obtain and retain KRGC Gaming License.
- Culinary school degree or equivalent experience in pastry arts
- Experience working in high-volume kitchens, particularly in a casino or hotel setting
- Creativity and an understanding of pastry trends
- Strong knowledge of food safety and hygiene standards
- Ability to work efficiently under pressure and in a fast-paced environment
- Attention to detail in food presentation
- Ability to work as part of a team and independently
- One year of direct customer contact experience, preferred
- Previous money handling experience preferred
- Display professionalism; excellent verbal and written communication skills
- Professional appearance as outlined in the Gilley’s Team Member Handbook
- Must be able to work both independently and as a member of a team
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Physically mobile with reasonable accommodations
- Must be able to respond to visual and audible cues
- Must be able to read, write, speak and understand English
- Must be able to bend, reach, kneel and grip items
- Must be able to walk and stand for long periods of time (8-12 hours)
- Have a sense of urgency and keep up with fast paced business practices
- Operate in mentally and physically stressful situations
- Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust
