at City of Topeka in Topeka, Kansas, United States
Job Description
What you’ll do:
- Perform a variety of administrative tasks as required for the division.
- Provide training for customer service representatives.
- Assist in developing and updating Standard Operating Procedures (SOPs).
- Provide support and service for a variety of customer support functions.
- Provide backup support for balance transfers, credit balance refunds and miscellaneous adjustments.
The ideal Candidate is:
- Customer-focused with excellent interpersonal and communication skills.
- Experienced at de-escalating and resolving complex and challenging situations.
- Able to maintain positive and productive working relationships with both internal and external customers.
- An effective multi-tasker with the ability to manage multiple competing priorities and deadlines.
- Skilled at documenting, researching and utilizing resources.
