at City of Pittsburg in Pittsburg, Kansas, United States
Job Description
DUTIES AND RESPONSIBILITIES
- Provides front-line customer service at City Hall to walk-in customers as well as answering and handling phone calls for the City’s general contact number.
- Processes utility payments, checks payments for accuracy, prepares receipts and updates accounts accordingly. Communicates effectively with customers regarding their accounts.
- Process payments for City business licenses, building permits, dog tags, garage sales and other miscellaneous transactions.
- Creates service orders and communicates with field staff regarding water turn on and shut offs, water meter installation, meter tests, meter re-reads, checks for leaks, and verifying services.
- Inputs, retrieves and updates customer data and account status into the computerized financial system.
- Directs phone calls or escorts customers to appropriate staff to address customer’s questions.
- Manages and reconciles cash drawer with minimal to no errors.
- Performs a variety of other administrative tasks, including, but not limited to, processing City mail, receiving and delivering or filing documents, assisting in daily tasks for the Finance Department or other Departments.
- Responsible for monitoring new water accounts to ensure accuracy of charges.
- Processes and tracks all requests regarding inquiries for outstanding assessment requests on properties.
- Processes property nuisance complaints received in person and by phone logging the complaints in See Click Fix registry.
- Assists with in-house collection of outstanding debts.
- Performs other duties as assigned. (The list of duties and receptibilities is not intended to be all-inclusive. The City of Pittsburg reserves the right to assign additional duties as needed.)
