at Blue Cross Blue Shield of Kansas in Topeka, Kansas, United States
Job Description
Perform a variety of administrative and secretarial tasks aimed to optimize the time and performance of a director, multiple managers or employees of a department. Tasks may involve acting as a first point of contact, dealing with correspondence and phone calls, organizing meetings and appointments, preparing documents or reports, and controlling access to the director, manager or the department. May involve handling confidential information.
What you’ll do
- Respond to routine requests using form letters or emails and to more unusual requests by editing templates to create customized responses.
- Produce, update and provide best practice support on MS documents, databases and other departmental systems to support the work of leadership. Tasks could include purchasing materials, entering budgetary information, time and expense recording and similar.
- Schedule appointments, plan for meetings and conferences, and organize travel plans following detailed instructions to facilitate business meetings.
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
- Plans and prioritizes work to meet commitments aligned with organizational goals. For example, gains a clear understanding of the main tasks needed to complete work in the right sequence.
- Uses clear and effective communication skills and supports business processes.
Knowledge/Skills/Abilities
- Maintains discretion and confidentiality in relationships with leadership and staff.
- Uses clear and effective verbal communications skills and provides technical guidance when required on expressing ideas, requesting actions and formulating plans.
- Supports business processes by understanding and effectively using standard office equipment while providing technical guidance as needed.
- Works with guidance to plan, organize, prioritize, and oversee activities to efficiently meet business objectives.
- Works with guidance to review and create relevant, effective reports.
What you need
- High school diploma or equivalent.
- Project management experience preferred.
- Previous administrative experience preferred.
