Senior Director of Platform

at Keycentrix in Wichita, Kansas, United States

Job Description

We are seeking a Senior Director, Platform to lead the technical direction of our core platform architecture, infrastructure strategy, and IT operations. This is a senior role with executive-level scope — ideal for a hands-on technologist with strategic vision, strong executional depth, and proven experience across Azure cloud architecture, SaaS delivery, healthcare compliance (HIPAA), and global operations.

You will play a pivotal role in shaping our long-term technology roadmap, driving scalable infrastructure, and ensuring platform resilience, security, and compliance to support our growing product portfolio.

Job Responsibilities:

• Define and evolve the cloud architecture strategy on Azure, ensuring scalability, performance, and security across the platform.
• Lead the design and governance of infrastructure and IT operations, including automation, monitoring, and business continuity.
• Act as platform owner for core SaaS delivery infrastructure, enabling rapid, reliable deployments across environments.
• Partner with product, security, and compliance teams to maintain and advance HIPAA and other regulatory alignment.
• Oversee platform tooling, environment strategy, access control, and DevOps practices.
• Serve as technical liaison to offshore engineering and infrastructure partners, ensuring quality and alignment to standards.
• Influence technology decisions at the executive level, contributing to overall company strategy from a platform perspective.
• Negotiate contracts, service level agreements (SLAs), and pricing terms to ensure value and alignment with organizational goals.
• Develop and implement cybersecurity strategies, policies, and procedures to protect the organization's digital assets, systems, and data.
• Develop and maintain a robust disaster recovery plan to minimize downtime and ensure business continuity in the event of disruptions or disasters. Conduct system outage analysis to prevent the recurrence of incidents.
• Develop and implement policies and procedures for the acquisition, deployment, and lifecycle management of IT equipment, including hardware, software, and peripherals.
• Oversee help desk support for employee and infrastructure-related issues, including password resets, login issues, laptop problems, and IT questions.

Qualifications:

• 7+ years in progressive engineering or infrastructure roles, with at least 5 years in cloud architecture leadership (Azure preferred).
• Proven experience in SaaS product environments, ideally within regulated industries like healthcare.
• Deep understanding of HIPAA, data privacy, and security-by-design principles.
• Strong understanding of cloud-based IT infrastructure, systems, security, and compliance (HIPAA, SOC2).
• Hands-on experience designing and operating high-availability, secure, cloud-native platforms.
• Strong grasp of infrastructure automation (IaC), observability, CI/CD, and IT service management (ITSM).
• Comfortable working with and influencing offshore teams and global stakeholders.
• Background in disaster recovery, compliance reporting, and incident response planning.
• Customer service-oriented, with the ability to support a tiered ticketing support system.
• Demonstrated success in managing service level agreements (SLAs) and ensuring high service quality and customer satisfaction.
• Familiarity with EHR integrations, HL7, FHIR, and other healthcare interoperability standards
• Location within the Wichita area is preferred.

Education or Certifications:

• A Bachelor’s degree in a relevant field is preferred, but equivalent experience will also be considered.
• Microsoft Certified: Azure Solutions Architect Expert (Preferred)