Manager, Residential Sales

at Ideatek Telecom, LLC in Buhler, Kansas, United States

Job Description

About Us:

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

Location: This role offers flexibility to work from our Buhler, KS office, remotely, or as a hybrid, with regular travel within the Wichita market and potentially other areas as needed.

Opportunity: Are you a passionate sales leader who has a knack for inspiring a team? Do you excel at connecting with people and building strong community ties? We're looking for a dynamic and results-driven Manager, Residential Sales to lead our residential sales efforts.

This pivotal role will provide strategic direction, coaching, and mentorship to a team of dedicated Residential Sales Representatives and also connect with residents and neighborhoods to introduce them to the fastest internet available. The ideal candidate will be a dynamic team leader with a proven ability to inspire and guide a sales force, fostering a culture of community advocacy and exceptional relationship-building to drive significant residential subscriber growth.

Key Responsibilities:

Team Leadership & Development:

• Onboard, train, and mentor a team focused on residential sales.
• Provide clear direction, set performance expectations, and establish key performance indicators (KPIs) for the residential sales team.
• Conduct regular coaching sessions, offer constructive feedback, and identify individual development opportunities to enhance team performance.
• Foster a positive, collaborative, and high-performing sales culture that encourages genuine connections, accountability, and continuous improvement.
• Lead regular sales team meetings to review progress, share best practices, and strategize on community engagement opportunities.

Residential Sales Leadership:

• Act as a key liaison between our company and the communities we serve, gathering feedback and advocating for resident needs.
• Identify and engage with residential communities and homeowners within the Kansas market, focusing on bringing our services directly to their doors.
• Develop and execute engaging sales strategies for residential customers, including local events, direct outreach, and community partnerships.
• Build and maintain strong, lasting relationships with residents, community leaders, and local organizations.
• Achieve and exceed individual residential sales targets, significantly contributing to our overall subscriber growth.

Strategic Planning & Execution:

• Partner with cross-functional teams to develop and execute a comprehensive residential sales strategy, ensuring it aligns with company goals and delivers a smooth customer experience from onboarding through ongoing satisfaction.
• Analyze market trends, identify new residential opportunities, and provide insights to inform strategic decision-making.
• Develop and manage sales budgets and forecasts for both individual residential sales and the broader residential sales team.
• Ensure effective utilization of the CRM system to track sales activities, manage pipelines, and generate insightful reports.

Desired Attributes:

• Excellent leadership, coaching, and mentoring skills, with a true passion for developing talent.
• Exceptional interpersonal communication, presentation, and negotiation skills, with a talent for connecting with diverse individuals.
• Proven ability to build rapport and trust with homeowners and community members.
• Strategic thinker with the ability to translate community insights into actionable sales plans.
• Highly organized and results-oriented with a strong focus on achieving and exceeding goals.
• Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing community dynamics.
• Creative problem-solver with a proactive and solutions-oriented mindset.
• Strong business acumen and understanding of how residential growth contributes to overall company success.

Experience/Knowledge Required:

• 3+ years of progressive sales experience, with a significant portion focused on residential or direct-to-consumer sales.
• 5+ years of experience in a leadership role, including team building and coaching.
• Proven track record of exceeding sales targets, both individually and through a team.
• Proficiency in utilizing CRM systems for sales management and reporting.
• Valid driver’s license and clean driving record.
• Ability to work flexible hours to meet customer and team needs, including evenings and weekends for community events.