Customer Service Clerk

at City of Junction City in Junction City, Kansas, United States

Job Description

The Customer Service Representative plays a vital role as the first point of contact for visitors, donors, and potential adopters at the Junction City Animal Shelter. This position requires a compassionate, organized, and detail-oriented individual who is committed to providing excellent service to the public while supporting the day-to-day operations of the shelter.

• Public interaction:
  • Greeting all visitors warmly and professionally.
  • Answer and direct phone calls promptly and courteously.
  • Provide general information about shelter services, animals, and adoption process. 
• Administrative Services:
  • Perform data entry related to animal intake, adoptions, and volunteer information.
  • Maintain accurate records and files both digitally and physically. 
  • Assist with preparing and organizing paperwork, forms, and reports.
• Housekeeping and Facility Maintenance:
  • Ensure the front desk and public areas are clean, welcoming, and stocked with materials.
  • Assist with basic cleaning tasks including sweeping, wiping surfaces, and organizing supplies.
  • Alert staff to maintenance or supply needs as necessary.
• Team Collaboration:
  • Work Closely with shelter staff and volunteers to support a safe and efficient environment.
  • Assist during events or special projects as needed.
  • Assist in other tasks when needed.