at Blue Cross Blue Shield of Kansas in Topeka, Kansas, United States
Job Description
The Senior Group Sales Advisor is responsible for growing membership within existing accounts and for directly managing business relationships with large client accounts. The senior group sales advisor’s work assignments involve service and retention of existing complex groups where the analysis of situations or data requires an in-depth evaluation of variable factors.
The senior group sales advisor is the primary contact for their book of business. Their responsibilities will be influenced by each customer’s culture, expectations, requirements, complexity and size. Will meet with customers to present reporting and renewals.
Why Join Us
- Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
- Professional Growth Opportunities: Advance your career with ongoing training and development programs.
- Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
- Trust: Work for one of the most trusted companies in Kansas
- Stability: 80 years of commitment, compassion and community
What you’ll do
- Develop and maintain relationships with customers at all levels of their organization.
- Establish broker and association contacts and develop relationships.
- Act as liaison between BCBSKS, customer and internal partners.
- Coordinate partnership meetings with the client.
- Determine customer strategy and expectations.
- Provide regular updates to customers on BCBSKS initiatives, updates, news releases and Industry matters.
- Collaborate with internal partners and stakeholders on group’s renewal strategy.
- Deliver renewal information to customer/ consultant/ broker, lead negotiations and confirm final renewal action to appropriate parties through sold case paperwork to initiate renewal implementation.
- Escalate service issues to appropriate internal partners and ensure resolution.
- Proactively identify ways to improve customer experience and current processes.
- Primary point of contact for oversight and completion of RFP/RFI for renewal and expansion opportunities.
- Overcome jeopardy situations with analysis and knowledge of commercial competition.
- When appropriate, recommend benefit changes and/or additional new product sales to meet the needs of our clients.
- Must comply with corporate compliance program.
- Must support and exhibit the company's values of integrity, dependability, service, growth and progress, and courage.
- Develop cross-selling opportunities through personal calls, follow-up as appropriate.
- Maintain sales database system.
- Plans for proper and timely completion of all required reports (annual plans and weekly activity reports).
- Employs appropriate time management.
- Continue personal development through training, continuing education and other insurance information sources.
- Provides management with feedback of insureds attitudes and develops recommendations for improvement, where applicable.
- Recommends policy, benefit and procedural changes, where applicable.
- Assists in developing sales aids and recommends improvements in sales materials, where applicable.
