at Kansas Department of Labor (KDOL) in Topeka, Kansas, United States
Job Description
Please review the full job description on the State of Kansas Careers portal Jobs.ks.gov This is job ID #217208
This position will be responsible for answering incoming phone calls related to Unemployment Insurance Appeal Hearings and hearing registrations. They will use knowledge of the Appeals process to assist external parties to provide clear and accurate information. This role will maintain accurate daily call logs and ensure timely submission at the end of each day.
Key Responsibilities:
- Answer phone calls and inquiries regarding Appeal Hearings and registration processes
- Provide accurate and detailed information to external parties based on Appeals procedures
- Maintain thorough and accurate daily call logs
- Submit completed logs at the end of each workday
Qualifications:
- Familiarity with Appeals processes and procedures
- Strong communication and interpersonal skills
- Detail-oriented with excellent organizational abilities
- Ability to handle a high volume of calls in a professional and efficient manner
- Prior experience in a call-center or similar environment is a plus
If you’re ready to contribute to a vital team and help streamline the appeals process, we want to hear from you!
Minimum Requirements:
- High school diploma or equivalent
Preferred Requirements:
- Knowledge of the Unemployment appeals process
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