at City of Wichita in Wichita, Kansas, United States
Job Description
The City of Wichita is NOT an E-Verify Employer.
Distinguishing Features of Work
The Information Technology Intern will support various divisions within the City of Wichita IT Department through a rotational internship. The intern will gain hands-on experience by working across multiple functional teams including Service Desk, Application Development, Application Support, Business Relationship Management, GIS, Data Science, Operations, Network, SCADA and IT Security. Work is reviewed by a full-time staff member, and professional project work is directed and reviewed by staff members in professional exempt roles.
This is an educational internship requiring active enrollment in a higher education program throughout the duration of employment.
The internship will be on a yearly basis for up to 2 years. This position will require background check and fingerprinting.
Posting may close at any time once max number of applicants has been reached.
Examples of Work Performed
Service Desk
- Learn first-tier technical support for end users
- Assist with troubleshooting hardware, software, and network access issues
- Log and track support tickets and resolutions
Application Development
- Assist in coding, testing, and debugging software
- Participating in agile development cycles and sprint reviews
- Assist the development team with documentation and QA tasks
Application Support
- Learn application functionality and user issues
- Assist with responding to and resolving support tickets
- Contribute to training guides and knowledge base documentation
Business Relationship Management (BRM)
- Collaborate with departments to gather business needs
- Assist with requirement analysis and project scoping
- Help evaluate performance metrics of IT solutions
Geographic Information Systems (GIS)
- Assist with collecting, analyzing, and managing geospatial data
- Support mapping and data visualization tasks
- Assist with GIS layers and databases
Data Science
- Learn to analyze datasets using tools like SQL, Python, or Excel
- Assist in creating dashboards and reports
- Assist in statistical and predictive modeling efforts
Operations
- Learn IT operations including system and server monitoring
- Assist with asset management, patching, and system administration
- Learn ITIL-based workflows like change and incident management
Network Group
- Learn configuration and maintenance of network infrastructure
- Assist with monitoring switches, routers, and firewalls
- Participating in network documentation and performance analysis
SCADA
- Assist in troubleshooting and maintaining SCADA components
- Learn security and compliance practices for critical infrastructure systems
- Assist with cybersecurity monitoring and incident response tasks
- Participate in maintaining security policies and awareness initiatives
IT Security
- Assist with cybersecurity monitoring and incident response tasks
- Learn vulnerability scanning and remediation tracking
- Participate in maintaining security policies and awareness initiatives
- Learn access controls and security configurations on systems and applications
- Assist on basic audits of user permissions and software compliance
- Assist with reviewing and applying security patches and updates
- Document and track security incidents and preventative actions
Requirements of Work
- Must be in a higher education program.
- Must be able to provide a current enrollment schedule each semester
- Strong communication skills both orally and in writing.
- Strong interpersonal skills. Ability to develop and maintain effective working relationships with associates, representatives of other organizations, and/or the public
- Logical and analytical thinking abilities
- Adaptability to different technical environments
- Ability to work independently and in a team
- Attention to detail and good organizational habits
- Willingness to learn new systems and processes
- Professionalism and respect for confidentiality
- Ability to follow established procedures and instructions
- Valid Kansas Driver's License
- May require the ability to work outdoors in inclement weather
- May require ability to cover uneven terrain, go up and down stairs, and otherwise maneuver around construction sites
- Ability to safely perform the physical requirements for the specific internship assignment
- An employee will not pose a direct threat to the health or safety of other individuals in the workplace
Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal records check.
Applicants have rights under Federal Employment Laws. Please find more information under the following links:
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf (Download PDF reader)
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf (Download PDF reader)
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf (Download PDF reader)
