at City of Junction City in Junction City, Kansas, United States
Job Description
Under the supervision of the Pool Manager, the Pool Supervisor is responsible for the completion of daily tasks assigned to ensure and maintain a safe and welcoming environment. Employee shall provide effective customer service for all customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the department.
- Manages and supervises assigned operations to achieve goals within available resources; plans and organizes workloads and staff assignments; trains, motivates and evaluates assigned staff; reviews progress and directs changes as needed.
- Determines work procedures and expedites workflow; studies and standardizes procedures to improve efficiency and effectiveness of operations. Issues written and oral instruction; assigns duties and examines work for exactness, neatness and conformance to policies and procedures.
- Maintains harmony among workers and resolves grievances.
- Performs or assists subordinates in performing duties; adjusts errors and complaints.
- Responds to public inquiries about recreation programs made by telephone, correspondence, or during public meetings.
- Offer excellent customer service to all patrons. Greet customers with a smile and respond to their needs in a kind and courteous manner.
- Processes customer orders/changes/returns according to established department policies and procedures.
- Take inventory of items to ensure adequate amount of items are available and restocked accordingly.
- Participate in keeping all areas of the facility neat, clean and safe at all times. These duties include sweeping and mopping the restrooms, locker rooms, lobby, meeting rooms, concessions and removing trash, changing lights, cleaning pool deck etc.
- Handle all phone inquiries in the same kind and courteous manner.
- Be available to work nights and weekends.
- Other duties as assigned.
