Information Services Library Assistant

at Salina Public Library in Salina, Kansas, United States

Job Description

Information Services Library Assistant-Information Services - Salina, Kansas

The Information Services Assistant at Salina Public Library provides friendly, high-quality support to patrons by answering diverse questions, assisting with public computers, and offering general library help. This customer service–focused role requires strong interpersonal skills, a positive attitude, and the ability to promote library programs while building strong relationships with the public and staff. Reports To: Head of Information Services

Starting Pay: $16.31 per hour

Minimum Education: Associates Degree preferred / High School Degree required

Work Experience:

• Experience working in a library preferred

Supervisory Experience: Not required

DUTIES & RESPONSIBILITIES

The Information Service’s Assistant must ....

Reference & Reader’s Advisory

• Answer reference questions using authoritative resources (print, online, microfilm).
• Provide readers’ advisory assistance and be knowledgeable about popular authors, topics, and trends.
• Answer a variety of questions related to patron accounts, library collections, and events.
• Access and use the Library catalog in-depth to find resources, manage holds, and update patron accounts.

Technology & Digital Services

• Navigate digital resources across devices and assist patrons with digital downloads (e.g., eBooks, audiobooks).
• Be knowledgeable and confident in using library technologies.
• Provide first-level tech troubleshooting for patrons.
• Assist with basic computer skills and support patrons with tech-related questions.
• Operate a multi-line phone system.
• Utilize technology efficiently and appropriately.

Customer Service & Communication

• Provide excellent customer service in person, on the phone, and online.
• Communicate clearly, accurately, and timely with a diverse public and coworkers.
• Redirect inquiries to other departments when needed.
• Help patrons with anything they need and show a willingness to assist.
• Deal with stressful situations with tact and diplomacy.
• Enforce library policies and procedures respectfully, even in high-stress or confrontational situations.

General Library Operations

• Work scheduled hours reliably and use breaks appropriately.
• Help maintain tidy, organized library spaces.
• Complete opening and closing procedures.
• Conduct general clerical and office tasks.
• Assist in any library area as needed.
• Prepare for and attend staff and project meetings.
• Work on special projects or perform other duties as assigned.
• Support the library’s mission and demonstrate professional behavior.
• Maintain a general knowledge of library programs and services.

Personal & Professional Attributes

• Be passionate about learning and sharing knowledge.
• Demonstrate critical thinking skills and attention to detail.
• Be trustworthy and able to work independently without supervision.
• Comply with all library policies and uphold professional standards.
• Develop and complete a yearly work plan with the department head.

PHYSICAL DEMANDS / WORK ENVIRONMENT

Light to moderate physical work. 

• Lifting, carrying and pushing up to 40 pounds with or without assistance.
• Frequent lifting, carrying, standing, walking, bending, climbing stairs, twisting, reaching, pulling and pushing. 
• Speech and hearing abilities to maintain communication with patrons and co-workers.  
• Vision to read and interpret reports, written documents and electronic communications. 
• Work is primarily indoors, with some outdoor work for book drop pickups and other Library event assistance.

ADA/EOE 

*The above position information is intended to describe the duties of an employee in general terms and does not necessarily describe all of his/her duties or responsibilities.

If you have additional questions, please contact Stefanie Knopp, Head of Information Services,  785-833-9213

Position is open until filled.