at Webster Combustion Technology in Winfield, Kansas, United States
Job Description
The Service Team Administrative Assistant provides administrative support to the service and warranty team.
Responsibilities
Technician Paperwork
- Track service job status and keep a record of all documents
Schedule service jobs
- Maintain a calendar of service jobs
- Maintain an organized record of all job documents
- Coordinate with customers regarding organization of service jobs
Maintain service telephones
- Answer technical service calls to:
- Clear and close low-level requests (document requests, parts requests)
- Take messages and transfer high level requests to the appropriate personnel
- Take orders for parts as needed – pass request to sales group
- Maintain a log of service calls to ensure each call receives a callback and the issue is closed
- File and record warranty claims (approval by upper-level management – just need to complete initial paperwork)
Requirements
- Basic knowledge of accounting practices
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- High School Diploma or equivalent experience
- Ability to communicate professionally and thoughtfully with employees at all levels
- Superior problem-solving skills, attention to detail and ability to produce a high-quality work product on a deadline
