at First Federal Bank of Kansas City in Leawood, Kansas, United States
Job Description
First Federal Bank of Kansas City is one of the largest mutually owned banks in the Midwest and has been a strong banking and lending partner to families in Kansas and Missouri for decades. We are a community-oriented, culture-focused, progress-driven Family on a mission to help people build a better financial future.
At First Federal, you’ll be supported by diverse, talented, energetic individuals moving toward a common vision of prosperity and a home for all. You’ll have boundless opportunities for growth – whether it’s personal or professional development to reach your career goals, company events to strengthen your connections, or volunteer work to champion our community partners.
Your success is our success. When our employees feel valued, our customers feel valued, and our community grows.
Hear what our team members have to say: https://www.youtube.com/watch?v=GNPKmutbydo
JOB SUMMARY
We are seeking a dedicated Float Banking Center Assistant Manager to join our team at First Federal Bank of Kansas City (FFBKC). In this role, you will play a pivotal part in supporting our banking center network by seamlessly covering shifts due to employee absences or staffing requirements. The Float Banking Center Assistant Manager will be responsible for maintaining high customer service standards, actively promoting FFBKC's products and services, and contributing to the overall success of the banking center.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Customer Service Excellence:
- Ensure outstanding customer service by addressing general inquiries, processing transactions, opening accounts, and handling loan applications while adhering to established guidelines.
- Manage inbound and outbound calls to both prospective and established customers.
- Sales and Service Support:
- Proactively recommend FFBKC's products and services to existing customers and prospects.
- Engage in Needs-Based conversations with customers, demonstrating proficiency in sales techniques.
- Contribute to achieving branch goals by supporting a sales and service culture within the branch.
- Operational Support:
- Assist with complex transactions, including overrides and functions requiring additional authorization levels.
- Ensure proper documentation for transactions and compliance with all applicable banking laws and regulations.
- Training and Development:
- Identify training needs and opportunities within the banking center network.
- Offer ideas and suggestions to management for plans of action to address training needs.
- Conduct on-the-spot sales and service coaching sessions with banking center team members.
