at Johnson Controls, Inc.* in Wichita, Kansas, United States
Job Description
What you will do
The Customer Quality Manager (CQM) will lead customer quality initiatives and are assigned directly to one or more major customers/ dealers. We are looking for a CQM who is passionate about customer service, highly customer-oriented, and excels in executing responsive and effective corrective actions for quality topics.
This role will drive communication and action working directly with customer focal points for quality, account executives, PBU Quality leaders and other functional experts and leaders such as R&D, Manufacturing, Procurement, Operations, Sales and Service.
This role includes establishing critical customer quality metrics for assigned key accounts while orchestrating critical issue resolution and advocating for customers to ensure JCI is the best supplier. This person will be responsible to the assigned customers/account teams to drive improvement in key customer metrics by identifying issues/opportunities, initiating resolution/improvement plans and driving/tracking actions by engaging appropriate functional management and business units to ensure full support.
