at Netsmart in Overland Park, Kansas, United States
Job Description
Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise
Netsmart Overview:
At Netsmart, improving care delivery isn't just our aspiration, it's our passion!
For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.
Solution Architects at Netsmart:
As a Solution Architect within our consulting organization, you are tasked with leveraging your expert solution knowledge to recommend best practices for implementation and maintenance, as well as to design processes within your domain of expertise. Your role entails owning subject matter expertise, overseeing design, and ensuring the successful implementation of a particular component within the overall project. At Netsmart, we have a couple paths that Architects follow:
Clinical Solution Architect: The clinical architect oversees the clinical design of the system from start to finish during the implementation phase. Collaborating closely with clients, they pinpoint workflows and recommend optimal practices in line with industry standards. Acting as the primary source of knowledge, they guide both the project team and the client through the clinical implementation process. In this role, you'll spearhead client events, oversee clinical data gathering, recommend clinical and post acute best practices, analyze and design workflows, create documentation and post acute content, coach and mentor the solution team, mediate internal and client conflicts, and address troubleshooting and issue resolution.
Your knowledge of the Post-Acute industry and product expertise will be essential as you configure solutions and support clients in our myUnity spaces. This includes senior living* comprehensive outpatient rehabilitation facilities *home care & hospice *inpatient rehabilitation facility (IRF) *outpatient occupational therapy *outpatient physical therapy *outpatient speech therapy. Regular meetings with product management will keep you informed about impactful updates, ensuring you are educated and trained to deliver exceptional client experiences. Your role will unify processes, create seamless experiences, and act as a key player in driving new and existing business forward.
Responsibilities:
Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance while considering other system integration points.
Critically assess client workflows and identify opportunities for integration with other solutions and potential pitfalls.
Act as a primary consultant for the client's solution troubleshooting, consultation, and knowledge transfer
Accountable for relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
Proactively seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance, or testing.
Manage client expectations and ensure project delivery meets goals of engagement.
Coach, mentor and guide solution teams and new associates on recommended methodology practices and roles.
Qualifications
Required
Bachelor's degree or equivalent relevant work experience
At least 4 years of health care information technology implementation or consulting working experience
At least 2 years Netsmart EHR solution work experience
At least 1 year of project management experience
Ability to communicate effectively with technical, clinical, and operational teams
Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
Ability to build strong client relationships and delivering client-centric solutions
Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems
Preferred
Post Acute experience working within senior living, outpatient rehabilitation facilities, home care & hospice, inpatient rehabilitation facility (IRF), outpatient occupational therapy, outpatient physical therapy, outpatient speech therapy
At least 2 years Netsmart EHR solution work experience (myUnity)
Experience in revenue cycle management, RCM Consulting or equivalent
Onsite in Overland Park, KS
Expectations
Travel expected up... For full info follow application link.
