at Valence Surface Technologies in Wichita, Kansas, United States
Job Description
Position Summary:
Manage customer accounts and programs to ensure defined expectation are achieved through continuous coordination with internal departments and the customer; supporting the customer to ensure on-time delivery of conforming parts.
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Responsibilities
- Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information.
- Coordinate with internal departments to resolve customer issues and ensure timely delivery of services; ensuring adequate communication is carried out between departments to meet customer expectation.
- Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements.
- Provide updates to customers on the status of their orders within allotted time frame.
- Handle customer complaints and escalate issues as necessary to ensure customer satisfaction.
- Responsible for daily report of customer orders currently on-site to review scheduled expected completion dates against current order status for timely completion of orders.
- Take necessary actions to resolve issues resulting in orders being placed on hold or causing orders to exceed defined lead times.
- Other duties as assigned.
