at Prairie View, Inc * in Wichita, Kansas, United States
Job Description
SERVICE LINE GOAL: To support clinicians in providing mental health services.
POSITION RESPONSIBILITIES:
- REVENUE CYCLE
Receive and return calls promptly using appropriate telephone etiquette. Handle telephone information request with courtesy, accuracy and respect for confidentiality.
Demonstrate knowledge about insurance benefit requirements for referrals, pre-admissions, certifications, and managed care contract guidelines.
Ensure timely processing of' insurance verification prior to the patient's scheduled appointment including accurate follow-up utilizing on-line insurance verification tools such as the Availity website.
Utilize Scheduled Appointments Financial Eligibility report to assure applicable co-pay and/or patient balances due upon check-in have been noted appropriately
- COLLECTIONS
Be responsible for the patient's total account, including setting up appropriate payment arrangements with the patient, helping with the collection process, and working with the patient and clinician to access additional funding sources when appropriate, such as grant funds and/or patient assistance funds.
Collect payments from clients as required, making note of any reasons if requested payment is not collected.
Receive and process credit/debit card payments from patients who call to pay on their accounts.
- STAFF DEVELOPMENT
- QUALITY ASSURANCE & PERFORMANCE IMPROVEMENT
- EMPLOYEE CONTRIBUTES TO POSITIVE WORK ENVIRONMENT WITH COWORKERS AND CUSTOMERS
