at Mass Markets in Wichita, Kansas, United States
Job Description
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Desktop Support Technician to join our team. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.-
POSITION RESPONSIBILITIES
WHAT DOES AN IT DESKTOP SUPPORT DO? This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.+ Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization.
+ Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time
+ Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time
+ Asset management – responsible for tracking desktop hardware and software inventory in real-time
+ On-site support – participate in end-user support and problem management for all areas of the IT infrastructure.
+ Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades
+ Other duties as assigned
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:+ Desktop Support or IT Help Desk experience
+ Proficiency researching and troubleshooting complex problems and errors
+ Demonstrated ability with basic networking, and telephony
+ Demonstrated ability to research, plan, document, and execute complex tasks/projects
+ Excellent written and oral communication skills
+ Excellent interpersonal and customer service skills
+ Excellent work ethic and dedication
+ Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience
+ CompTIA (A+, Network , Server and Security+ certifications and/or Microsoft Certified
+ Professional (MCITP) are a plus but not required
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:+ Paid Time Off:Earn PTO and paid holidays to take the time you need.
+ Incentives & Rewards:Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
+ Health Benefits:Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
+ Retirement Savings:Secure your future with retirement savings programs, where available.
+ Disability Insurance:Short-term disability coverage is available to help protect you during unexpected challenges.
+ Life Insurance:Access life insurance options to safeguard your loved ones.
+ Supplemental Insurance:Accident and critical illness insurance
+ Career Growth:With a focus on internal promotions, employees enjoy significant advancement opportunities.
+ Paid Training:Learn new skills while earning a paycheck.
+ Fun, Engaging Work Environment:Enjoy a team-oriented culture that fosters collaboration and engagement.
+ Casual Dress Code:Be comfortable while you work.
Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be required to frequently travel about the facility moving equipment weighing up to forty (40) pounds, bending or crouching to access cables, and the ability to observe details at close range. Some time will be spent in server rooms and communications equipment spaces for installation, testing, and troubleshooting.CONDITIONS OF EMPLOYMENT
All MCI Locations+ Must be authorized to work in the country where the job is based.
Subject to the program and location of the position+ Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
+ Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI’s commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the b To view full details and how to apply, please login or create a Job Seeker account