at Castle Metals in Wichita , Kansas, United States
Job Description
PURPOSE:
This position is responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences, maximize revenue opportunities, and maximize customer retention.
ESSENTIAL DUTIES & RESPONSIBILITIES (performs other duties as assigned):
- Achieves sales and opportunity pipeline metrics which support achievement of commercial sales profit / revenue goals.
- Responsible for servicing, up-selling and cross selling to existing customers.
- Responds to general line customer inquiries via phone, fax or email and provides efficient high level servicing to customer to maximize order and/or problem resolution.
- Examples include determining material availability, conformance to customer requirements, quoting prices, and providing a reasonable delivery commitment designed to obtain the customer's order.
- Initiates telephone calls to customers and potential customers to ensure all opportunities are effectively progressed while appropriately managing and owning sales pipeline. Solicits and/or follows up on previously quoted business opportunities, qualified/marketing generated leads, referrals, and dormant accounts.
- Handles customer calls relating to complaints on orders by investigating the basis of complaint, referring problems to appropriate personnel, recommending action to rectify problems, and following up to ensure resolution.
- Enters orders into the system and modifies or cancels as required. Uses understanding of blueprint reading in order to interpret customer prints and quote/enter orders according to customer requirements. May act as a technical and market resource by counseling and advising customers.
- Cultivates a strong product and market knowledge, as well as knowledge of the customer's business and end use of material. Utilizes creative and innovative sales techniques to increase sales volume. Seeks opportunities for product conversions and opportunities for value added selling.
- May arrange for outside purchasing of materials and services to fill customer orders or items not in stock, or not normally stocked and/or used.
