at ISG Technology, LLC in Wichita, Kansas, United States
Job Description
Join in on the Success
As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.
But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes!
Key Accountabilities:
- Assigned Projects / Tickets
- Vendor Certifications
- Utilization and Billable Hours
- Standard Deployment Guides
- Technology Stack (If Applicable)
Job Summary: Responsible for resolving escalated break/fix support tickets and small projects across the Routing & Switching, Data Center, Wireless, Security and Collaboration disciplines. The Network Engineer IV will provide broad technical expertise and remote technical assistance as needed across all disciplines mentioned. The role requires a comfort level of communicating professionally across different internal and external organization levels. Primary working relationships with the Sales, Service Delivery, and other groups within ISG, as well as, interacting directly with ISG customers. This role also has working relationships with vendors to ensure that the team stays current with new vendor technologies and capabilities.
What you bring to the position:
- You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate.
- You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
- You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
- You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.
- You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
- You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.”
You will meet the following educational, licensing, certification and work experience requirements:
- Bachelor’s Degree preferred or Associates Degree with equivalent experience.
- Minimum of 8+ years of experience working with network environments.
- Working knowledge in some of the following technologies:
- Routing & Switching
- Data Center
- Wireless
- Security
- Collaboration
- Working knowledge in some of the following products and solutions is preferred:
- Routing & Switching
- Cisco
- Meraki Switches
- Aruba Switches
- Network Analysis Tools
- Wireless
- Cisco
- Meraki Wireless
- Aruba Mobility Controllers
- Aruba Instant APs
- Aruba Central
- Security
- Meraki MX
- Cisco Umbrella
- Fortigate
- Collaboration
- Cisco Unified Communications Manager
- Microsoft Teams Calling
- Competency with Visio.
- Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.
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