at UKSM-W Medical Practice Association in Wichita, Kansas, United States
Job Description
POSITION SUMMARY
Faculty, Fellows, and Residents from the University of Kansas School of Medicine--Wichita’s Gastroenterology Department provide patient care through our clinic. As a Referral Specialist/Intake Scheduler, you will play a crucial role on our clinical team by facilitating all incoming referrals in a customer service-oriented environment. This position is responsible for answering incoming calls for new GI patients, obtaining insurance authorizations, estimating patient financial responsibility for outpatient procedures, and establishing and communicating a payment plan with patient prior to procedure. We have an amazing staff that promotes teamwork, supports each other, and engages in how the clinic operates.
ESSENTIAL FUNCTIONS
- Answers and handles telephone calls in a courteous, helpful, accurate, decisive, and timely manner
- Accepts incoming referrals from providers and schedules new patient appointments for Gastroenterology Clinic
- Registers new patients and maintains patient demographics and verifies that the patient’s correct primary care provider is documented in the patient’s electronic health record
- Performs insurance verifications and prior authorizations for incoming referrals to GI, calculates patients’ estimated out-of-pocket costs, notifies patients regarding financial responsibility, provides appropriate notices, and establishes payment arrangements with patients utilizing established guidelines
- Manages incoming referral log and obtains medical records for incoming patients prior to their appointment
- Monitors provider schedules for openings and fills cancellations and reschedules with patients on waiting list to avoid gaps in schedules as assigned
- Provides support to providers, staff and patients regarding questions about referrals, insurance and prior authorizations
- Participates in clinic process improvement activities and team meetings to ensure efficient operations
- Reliable attendance and punctuality
- Other duties as assigned
