at Intrust Bank* in Wichita, Kansas, United States
Job Description
Description
At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.
Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.
Essential Functions: All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.
• Effectively manage others by consistently applying INTRUST’s supervisor and manager expectations: relationship management; feedback; coaching and development; establishing effective work culture expectations; critical thinking; business acumen; and resource management.
• All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.
• Responsible for the selection, training, coaching, mentoring, development, retention, and performance management of direct reports.
• Develop, measure, monitor and maintain Service Level Agreements (SLA) for response/resolution of day-to-day operational issues and after-hours support processes.
• Conduct research on emerging cloud technologies in support of infrastructure development efforts and recommend technologies that will increase cost effectiveness and infrastructure flexibility.
• Support workstation and mobile device imaging processes, managing endpoint life cycle, supporting vulnerability management and device configuration standardization and policies based on established security guidelines and best practices. Working closely with IT Security team.
• Establish, maintain and execute operational procedures that leverage efficiencies and best practices. Including protecting data, software, and hardware by coordinating, planning and implementing endpoint security measures.
• Oversee service management activities including change and release management, testing, quality assurance and end-to-end technical integration. Including participation in audits and other regulatory responses as needed.
• Drive the delivery of technology and infrastructure projects and service management improvements, ensuring that quality, productivity, and ROI goals are achieved. Including setting and prioritizing team goals and timelines.
• Design, install, configure, optimize, administer, and support endpoints (workstations and mobile devices), policies and hardware, cloud telephony, Windows based workstations as well as iOS and Android devices in a corporate environment.
• Lead proactive analysis of endpoint performance. Determine root cause and improve processes to prevent recurring issues. Initiate preventive maintenance on operating systems as well as manage repair of system/environment problems.
• As needed participation in 24x7 on-call rotation, after-hours maintenance for IT Operations equipment.
