Customer Service Manager - Augusta, KS

at Equity Bank in Augusta, Kansas, United States

Job Description

Responsibilities & Expectations  
  1. Lead and Manage the Performance of the Retail Bank Non-Exempt Employees
  • Partner with Branch Manager to conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
  • Provide onsite leadership and motivation, as well as direct the daily work of a minimum of 2-4 retail bank employees.
  • Make recommendations and decisions regarding employee hiring, compensation, work schedule, promotion and discipline.
  • Implement operating procedures and protocols.
  • Train and develop bank team members for their current and future roles.
  1. Assist with Growth of Retail Bank Net Income
  • Recommend and provide accounts, loans, and services that address clients’ financial needs.
  • Assist Bank Manager to achieve budgeted bank targets for growth of deposits and loans as well as non-interest income.
  • Control bank expenses as appropriate.
  • Demonstrate operational soundness to minimize risk exposure and to maintain quality production.
  • Proactively make referrals to bank partners that result in additional revenue to the bank. 
  3. Ensure Consistent Delivery of a Superior Customer Experience
  • Demonstrate excellent customer service skills and ensure same by retail bank team.
  • Assist Bank Manager to create a welcoming, engaging, professional environment for clients and your team to experience.
  • Proactively resolve client issues and ensure follow-through by retail bank team.
  • Perform teller duties as needed. 
  • Approve transactions for other employees within your assigned authority limit.
  1. Demonstrate Compliance with Applicable Laws and Regulations
  • Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
  • Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
  • Actively work with clients to understand each client’s normal account activity, as appropriate for this position.
  • Complete periodic compliance training.
  • Assist Bank Manager to ensure adherence to aforementioned points by bank team.
  1. Perform other duties as assigned or required.
  Required Skills & Education
  • High School Diploma or equivalent
  • Previous banking experience preferred
  • Excellent interpersonal, verbal, and written communication skills
  • Computer proficiency in Windows-based systems
  • Ability to maintain a high degree of confidentiality
  • Strong attention to detail and organizational skills
  • Capable of working with a team to determine solutions
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Job Posting: 12917244

Posted On: Apr 29, 2024

Updated On: Jul 15, 2024

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