at HCA in Wichita, Kansas, United States
Do you have the career opportunities as a(an) Tech Analyst II you want with your current employer? We have an exciting opportunity for you to join Wesley Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.Benefits
Wesley Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Fertility and family building benefits through Progyny
Free counseling services and resources for emotional, physical and financial wellbeing
Family support, including adoption assistance, child and elder care resources and consumer discounts
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan
Retirement readiness and rollover services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Note: Eligibility for benefits may vary by location.
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Tech Analyst II where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!Job Summary and Qualifications
The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.
What you will do in this role:
* Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users
* You will analyze and provide hands-on support for simple to moderate inquiries.
* You will log and track problems; review problem tracking databases
* Perform facility-based moves, adds, and changes (MACs), as needed
* You will maintain documentation for each incident or request, and escalate complex problems to the next level of support per documented procedures
Qualifications you will need
* Bachelor's degree in information systems or a healthcare-related field is preferred
* A minimum of three years of IT experience is required
* A+ and Microsoft Product certifications are preferred
* Valid state driver's license is required
50% Travel Required
3 years experience Required Years of Experience
This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).
transforms healthcare and gives
people healthier tomorrows. We deliver information technology strategy, support,
and solutions. ITG improve and enhance patient care and business operations. We deliver services at
administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states
and the United Kingdom. Our team works to move healthcare forward. We do this by
seeking, embracing, developing, and delivering technology for patient... For full info follow application link.
We are committed to: Providing an inclusive work environment where everyone is treated with fairness, dignity and respect. Recruiting and retaining a diverse staff reflective of the patients and communities we serve. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, gender identity, protected veteran status, or any other legally protected category in accordance to applicable federal, state, or local laws.