at CrowdStrike, Inc. in Topeka, Kansas, United States
Job DescriptionCrowdStrike, Inc.
Posted 19 Days Ago
??#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
The CrowdStrike OverWatch Elite team is seeking a motivated individual living in PST time zone or able to work PST hours, with strong technical acumen and customer centric personality to act as regional (UTC-7) team manager. OverWatch Elite analysts enhance the managed threat hunting service provided by Falcon OverWatch by collaborating with clients to deliver a tailored threat hunting and high-touch consultative experience.
What You'll Do:
As an OverWatch Manager, you will take responsibility for a regional team of OverWatch Elite analysts, resolve personnel management issues, prioritize tasks, coordinate daily operations, and mentor direct reports. As a manager you’ll oversee and be responsible for:
Proper resolution of client questions/concerns.
Participate in multi-regional leadership meetings (sometimes outside of normal business hours).
Support, coach, mentor, and motivate OverWatch Elite analysts in-region.
Evaluate employee performance and assist leadership in identifying hiring and training needs.
Anticipate problems/issues and take a proactive approach to minimizing impact by finding solutions.
Influence team performance, goals, objectives, projects, and ensure KPIs are met.
Coordinate daily operations activities.
Prioritize and respond to important projects/tasks.
Assist analysts with conducting threat hunting, intrusion analysis, client meetings as needed.
Identify bottlenecks, roadblocks, problems, and find well thought out solutions.
Insights into industry attack trends and defenses by developing and maintaining deep awareness and understanding of evolving threats, adversaries and intrusion trends.
Development and delivery of impactful threat briefings, reporting and presentations to customers by providing actionable intelligence and coaching.
Adapting communication styles to different audiences/situations and conducting regular team/1-on-1 meetings with direct reports.
You are proficient in English, with strong written and verb
Equal Employment Opportunity/M/F/disability/protected veteran status