Manager, Overwatch (Remote)

at CrowdStrike, Inc. in Topeka, Kansas, United States

Job Description

CrowdStrike, Inc.

Full time

Posted 19 Days Ago


??#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

The CrowdStrike OverWatch Elite team is seeking a motivated individual living in PST time zone or able to work PST hours, with strong technical acumen and customer centric personality to act as regional (UTC-7) team manager. OverWatch Elite analysts enhance the managed threat hunting service provided by Falcon OverWatch by collaborating with clients to deliver a tailored threat hunting and high-touch consultative experience.

What You'll Do:

As an OverWatch Manager, you will take responsibility for a regional team of OverWatch Elite analysts, resolve personnel management issues, prioritize tasks, coordinate daily operations, and mentor direct reports. As a manager you’ll oversee and be responsible for:

  • Proper resolution of client questions/concerns.

  • Participate in multi-regional leadership meetings (sometimes outside of normal business hours).

  • Support, coach, mentor, and motivate OverWatch Elite analysts in-region.

  • Evaluate employee performance and assist leadership in identifying hiring and training needs.

  • Anticipate problems/issues and take a proactive approach to minimizing impact by finding solutions.

  • Influence team performance, goals, objectives, projects, and ensure KPIs are met.

  • Coordinate daily operations activities.

  • Prioritize and respond to important projects/tasks.

  • Assist analysts with conducting threat hunting, intrusion analysis, client meetings as needed.

  • Identify bottlenecks, roadblocks, problems, and find well thought out solutions.

  • Insights into industry attack trends and defenses by developing and maintaining deep awareness and understanding of evolving threats, adversaries and intrusion trends.

  • Development and delivery of impactful threat briefings, reporting and presentations to customers by providing actionable intelligence and coaching.

  • Adapting communication styles to different audiences/situations and conducting regular team/1-on-1 meetings with direct reports.

Bonus Points:

  • You are proficient in English, with strong written and verb
    Equal Employment Opportunity/M/F/disability/protected veteran status


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Job Posting: 12448901

Posted On: Apr 01, 2023

Updated On: Apr 02, 2023

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