at Mass Markets in Wichita, Kansas, United States
POSITION OVERVIEWCABLE SALES AGENT The sales job of the year is now hiring! We are looking for sales agents to support a national cable service provider. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you. With our industry-leading training program, you are sure to thrive and grow on our team. This position offers a competitive base wage and lucrative sales commissions and contest incentives. ValorVIP, an MCI Company, is growing rapidly. Start your career here! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIESWHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties
+ Handle inbound and outbound contacts in a courteous, timely, and professional manner
+ Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
+ Listen to customers, understand their needs, and resolve customer issues
+ Research systems to find missing information; coordinate with other departments to resolve issues as applicable
+ Utilize systems and technology to complete account management tasks
+ Accurately document and process customer orders in appropriate systems
+ Follow all required scripts, policies, and procedures
+ Comply with requirements surrounding confidential information and personal information
+ Escalate customer issues to the appropriate staff and managerial for resolution as needed
+ Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
+ Adhere to all attendance and work schedule requirements
CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications
+ Must be 18 years of age or older
+ High school diploma or equivalent
+ Excellent organizational, written, and oral communication skills
+ The ability to type swiftly and accurately (20+ words a minute)
+ Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
+ Basic understanding of Windows operating system
+ Highly reliable with the ability to maintain regular attendance and punctuality
+ The ability to evaluate, troubleshoot, and follow-up on customer issues
+ An aptitude for conflict resolution, problem-solving, and negotiation
+ Must be customer service oriented (empathetic, responsive, patient, and conscientious)
+ Ability to multi-task, stay focused, and self-manage
+ Strong team orientation and customer focus
+ The ability to thrive in a fast-paced environment where change and ambiguity prevalent
+ Excellent interpersonal skills and the ability to build relationships with your team and customersPreferred (Not Required)
+ One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
+ State or Federal work experience
COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS
+ Medical, Dental, and Vision Coverage Options
+ Paid Time-Off
+ Regular Raises
+ Advancement Opportunity
+ Fun, Engaging Work Environment
+ Casual Dress Code
+ Cash and Prize Contests
PHYSICAL REQUIREMENTSThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
+ Must be authorized to work in their country of residence (The United States or Canada)
+ Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
+ Must be willing to submit to drug screening.
REGARDING COVID-19As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.
REASONABLE ACCOMMODATIONConsistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, firstname.lastname@example.org.
EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment.