BPO Insurance Licensing Specialist

at Mass Markets in Wichita, Kansas, United States

Job Description


MCI is seeking an experienced BPO Insurance Licensing Specialist to support Property and Casualty business process outsourcing accounts. In this role, your primary responsibility will be managing the licensing and registration of new and existing insurance professionals. In this role, you will manage representative terminations, exam windows, insurance appointments and processing maintenance requests for existing agents. The duties required include ensuring compliance with federal and state regulatory agencies. In addition, candidates for this role should be highly organized, display a high degree of ownership, and possess a strong work ethic. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.



Licensing Specialists are responsible for managing P&C licensing requirements and maintenance of new and existing agents. In this role, you will act as the primary point of contact for the client and the MCI operations and shared services team. Our Licensing Specialists are responsible for the following tasks:

+ Act as the licensing customer service contact for agents, enrollers, and processing teams by responding to questions both verbally and in writing regarding licensing appointment statuses, appointment procedures, and state regulations.

+ In compliance with state regulations identifies and processes all qualified and unqualified new producer appointments and contracts, both manually and electronically for submission to state insurance departments.

+ Update systems and notifies agent upon confirmation of appointment from the state.

+ Review state insurance department announcements of agents’ renewals and reconciles with company agent listing.

+ Identify and process automatic renewals, e.g. individual production requirements for sales personnel.

+ Prepare and submit to individual state insurance departments, the disposition of actions taken on announcements, calculates associated fees for designated states or manually pends for receipt of invoice for associated fees in compliance with state insurance departments.

+ Submit and receive requests for background investigation on agents and determines if contracts submitted are allowed based on company guidelines.

+ Update processing systems with all renewals or terminations to effectively allow or deny new business processing to take place.

+ Calculates and request checks for fee payment and vendor billings.

+ Maintain the licensing and database systems, agent demographic information (address changes, name changes, transfers and license/appointment expiration dates).

+ Research and correct agent data problems and commission errors related to licensing (adjust transfer dates of producers, types of business submitted to ensure proper commission payment).


Qualified candidates will be willing to learn new products, processes, and technology. In addition, candidates should be highly organized, driven, and confident individuals that will professionally represent the company and its customers. Other Qualifications Include:

+ Bachelor’s degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

+ 5 years of securities, insurance, or other related work experience

+ High-level knowledge and experience in the management of large scale licensing requirements

+ Professional designation (CPCU/CIC/AAI/CISR) preferred

+ Able to analyze information and determine appropriate action

+ Work under pressure and meet deadlines

+ Skilled in effective verbal and written communications

+ Ability to be at work on a regular and predictable basis

+ Effectively communicate courteously and professionally with customers, co-workers, and various business contacts in person, via telephone, and/or by email.

+ Function as a team player

+ Able to maintain high concentration and focus

+ Ability to organize, prioritize, and handle multiple tasks

+ Advanced attention to detail

+ Ability to resolve problems and make rule-based decisions

+ Skill in operating personal computer and various software packages (i.e. Microsoft Office, Outlook, Excel, etc.)


WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS

+ Medical, Dental, and Vision Coverage Options

+ Paid Time-Off

+ Regular Raises

+ Work-at-Home Opportunities

+ Advancement Opportunity

+ Fun, Engaging Work Environment

+ Casual Dress Code

+ Cash and Prize Contests


This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


+ Must be authorized to work in their country of residence (The United States or Canada)

+ Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

+ Must be willing to submit to drug screening. Job offers are contingent on drug screening results.


As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. For more information on MCI’s response to COVID-19 please visit


Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of
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Job Posting: JC234806752

Posted On: Feb 20, 2023

Updated On: Apr 21, 2023

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