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Technical Support Analyst

at ScriptPro in Mission, Kansas, United States

Job Description

Job Title: Technical Support Analyst 

Job Summary: The Technical Support Analyst is responsible for responding to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that range from general “how to” questions to more advanced technical issues. The Technical Support Analyst may also assist with customer support projects and/or research projects, as needed. This is a remote work from home position regardless of location. There will be required 6 week training at our headquarters in Mission, KS.

Remote Work Requirements:

  • Must have high-speed reliable internet access
  • Must have a distraction free home office workspace
  • Must be willing to participate in video virtual meetings (camera on)

Reporting Relationship: Service Manager, Robotics Support

Shift: Various hours and shifts available. This is a remote position. Regular and punctual attendance is an essential function of every job at ScriptPro.

Scope of the Role: 
Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals
Maintain, upgrade, or replace software systems and provide hardware support
Support and maintain user account information including rights, security, and systems groups
Maintain progressive knowledge of ScriptPro systems
Perform other duties as assigned

Education and Experience Requirements:
Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience
Basic Windows OS Knowledge (NT/XP/7/8)
Requires working knowledge of desktop and peripheral troubleshooting
Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times

Attributes Desired:
Problem solving and analytical skills
Positive attitude, drive and tenacity
Excellent customer service skills
Excellent written and verbal communication skills
Ability to multitask with varying priorities and attention to detail

Preferred Skills:
Knowledge of ScriptPro systems
Experience in pharmacy

Working Conditions: This position operates in an office or home office environment. Routine use of standard office equipment is required. Must be able to use a computer for extended periods of time. Regularly required to sit, use hands and fingers, and expected to occasionally lift, stoop, bend and reach. Ability to learn and solve practical problems and interpret a variety of instructions is required.
  

ScriptPro is not sponsoring any type of visa for this position.

ScriptPro is an Equal Opportunity Employer Committed to a Diverse and Inclusive Workforce.

Please visit www.scriptpro.com to learn more about the mission of our company.

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Job Posting: 12395456

Posted On: Jan 25, 2023

Updated On: Jan 25, 2023

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