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Product Support - (Energy Solutions)

at Five Star Call Centers in Wichita, Kansas, United States

Job Description

Do you like helping people? Is a fast-paced environment more your speed? We're looking for experienced customer service associates with a drive to ensure the best experience possible.  You must be able to work at top speeds on the phone and the computer simultaneously.  Check out our opportunity below!

Bring your passion for energy sustainability to your career with Five Star Call Centers.  We are hiring associates to work with a U.S. company leading the industry in transforming the way commercial businesses use energy, and they're helping the planet in the process.  

As a customer support specialist, you will help customers troubleshoot straightforward and simple concerns or issues with their smart building technology.  Your goal is to identify the underlying problem and sort through possible solutions using resources right at your fingertips.

These positions will assist customers via multiple support channels, including phone, chat and/or email, to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up.

Help accelerate the world's transition to sustainable energy by applying today!

This position is work-at-home for individuals living in the state of Kansas.  We have a Bring Your Own Device or equipment can be sent you option.  Details below.

Qualifications

  • 1 year of customer service or customer support experience
  • 1 year of previous call center or office background experience required
  • 1+ year of Facility Management experience or knowledge if assisting facilities with service calls involving HVAC, electrical, and/or lighting systems preferred, not required
  • Technical savvy
  • Previous remote work from home experience a plus
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and verbal communication skills along with active listening
  • A background check applicable with state and federal laws is required

Equipment Provided Option - Equipment will be shipped to you.  

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

Bring Your Own Device (BYOD) Option - This position requires you to provide your own equipment and workspace.  

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 

Hardware/Software Requirements:

  • Processor: Intel® Core™ i5 5200 Series or greater
  • Memory: 8GB on Windows 8.1 / 10 64 bits
  • Screen Resolution: 1280x768 or higher, dual monitors required. 
  • USB headset
  • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
  • Firewall must be enabled (Will be checked prior to allowing login to system)
  • Click her for the BYOD policy for full detailed list of requirements

Responsibilities

  • In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat.
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested
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Job Posting: 12309515

Posted On: Nov 14, 2022

Updated On: Nov 14, 2022