I & M Technician II

at Consolidated Communications Enterprise Services, I in Lenexa, Kansas, United States

Job Description

Major Duties


Classification: Non-exempt / Non-bargaining
Uses intermediate-level knowledge to perform all work functions related to the installation and service of voice, video, and/or data equipment and services at customer sites.



Under general supervision performs work involving the installation, service and repair of plant, voice, video and data communications services.
Drives company vehicle to work site or other locations within service area via home dispatch.
Maintains proper levels of standard working material and equipment. Inspects assigned vehicle for fuel maintenance and satisfactory operation. Fuels, cleans and washes vehicle as needed.
Is certified to use ladders, gaffs and hooks, to climb utility poles or extension ladder to connect or reconnect lines using appropriate safety, climbing gear, and necessary tools to complete work assignment.
Adheres to company safety policies and practices. Attends required safety and training classes, and maintains a satisfactory safety record.
Must keep up to date with technology changes within the industry.
Perform and learn a variety of duties pertaining to installation and service of HFC and FTTH networks including, installing equipment needed for installation of services.
Install set-top boxes for digital, pay per view, and switched digital video applications. Insure boxes are in two way communication and understand trouble shooting procedures.
Install wireless networking in customer premise, this includes installation of network interface cards, wireless USB adaptors and configure all IP setting. Verify proper internet connectivity.
Be proficient in the use of test equipment including the DSAM meter, optical light meter, VOM, telephone test set and toners.
Complete both interior and exterior customer installations including completing complicated installs such as wall fishes, attic and crawlspace work. Verify that all bonding and grounding has been completed to the company and NESC standards. Installs aerial or underground cable drop to customer premise.
Perform new connects, reconnects, requested and non-pay disconnects; add outlets; upgrade or downgrade of services; install/remove set top boxes.
Install/repair any coax cabling that is required, including replacement of existing splitters and connectors.
Verify that all telephones and services including calling features that the subscriber has requested are working and within the acceptable levels as specified by the company standards.
Demonstrate to the customer the functions of the set top box, remote control and internet service. Explain phone features.
Acts as initial contact for members of the public with the Company and is expected to act as public spokesperson for the Company, often explaining difficult or complicated information.
Participates in rotational "call" out responsibility, accepting and responding to after-hours customer trouble report and installation requirements. May be required to work overtime based on business needs.
Reports to work on time and maintains a satisfactory attendance record



Technical/Professional training or knowledge: Knowledge of equipment and steps related to the installation and service of voice, video, and/or data at customer sites. Must possess good organizational skills and be able to communicate clearly and effectively with co-workers and the general public. Must maintain a neat appearance in accordance with Company policy. Is required to complete ladder and pole climbing certification and recertify annually.
Work experience: Typically has two or more years of related experience.
License required: A valid KS or MO driver's license and a satisfactory driving record is required.
General education or equivalent: High school diploma or equivalent, (GED).
Physical Demands: Significant time is spent standing, walking, bending, stooping, crouching, and using ladders and other related equipment. Lifting up to 100 pounds, occasionally above shoulder required. Use of computers and computer-related equipment required. This position also involves fine hand coordination. Must be able to discern dial tone and static on telephone lines. Must be able to discern hazardous materials and have depth perception to climb ladders. Must be able to discern color coded cables and fiber optics. Must be able to carry on telephone and radio conversations. Must have the ability to access, input and retrieve information from the computer. Employees cannot exceed the manufacturers weight limitation for the equipment required to perform the duties and responsibilities of this job. Must be able to climb poles without fear of heights. Must be able to access utility poles, underground vaults.
Environmental Conditions: Work is split about equally between indoors, in... For full info follow application link.

Consolidated Communications Enterprise Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

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Job Posting: 11820504

Posted On: Jan 15, 2022

Updated On: Jan 15, 2022