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Manager, Account Management

at TreviPay in Overland Park, Kansas, United States

Job Description

At TreviPay, we help clients grow by streamlining B2B payments through a combination of innovative technology, service expertise, and working capital to improve their customer’s experience and free up funding for growth. We facilitate $6 billion in transactions per year in 18 currencies for customers in more than 27 countries. We specialize in payment and credit management for B2B companies across the globe, setting the stage for the future of omni-channel B2B payments by extending terms, handling invoicing and managing collections. We take care of our clients by taking care of their customers.

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

The role of the Manager, Account Management is to lead the strategic planning and oversee the tactical management of existing client relationships, in order to meet or exceed sales objectives for each assigned program. A successful Manager, Account Management will become deeply familiar with each of his/her clients and the industry in which each operates. In addition to serving as an additional resource for each client, the successful Manager, Account Management will establish relationships internally with other departments in the organization. Additionally, the Manager, Account Management is a leader within the company, who actively participates in goal-setting and reporting for the division. The Manager, Account Management reports to the Director, Account Management.

Essential Duties and Responsibilities:

  • Support assigned team members to achieve or exceed revenue targets each period
  • Oversee day-to-day management and optimization of program growth plans
  • Actively participate in efforts to support and execute on company strategic plan
  • Master and maintain a vast knowledge of clients’ competitive landscapes
  • Monitor and communicate internally (and externally, as appropriate) news and/or trends related to clients
  • Oversee management of program contract(s) and lead strategic planning and negotiation for
    • Renewals/re-negotiations
    • Contract amendments
    • Contract compliance
  • Maintain a regular cadence of team meetings (pipeline management, training, forecasting, etc.). Responsibilities include scheduling, agenda management, meeting facilitation, ensuring accountability for action items, and ensuring team participation
  • Ensure team alignment with processes and best practices as directed
  • Assist with operational management decisions and actions as directed
  • Demonstrate strong decision-making and problem-solving skills related to client issues/concerns/opportunities; serve as an escalation path for Account Management team members
  • Participate in regular meetings with clients to discuss program progress and identify opportunities for improvement
  • Review presentations, proposals, and other strategic communication pieces and provide feedback to ensure readiness for distribution
  • Lead and/or participate in special projects, as needed
  • Facilitate career development for Account Managers through weekly team meetings, one on one coaching sessions and goal-setting and tracking
  • Direct personnel management, as required (including performance management, coaching, and facilitation of professional development)
  • Seek out and provide training opportunities for Account Management team – both individual opportunities and group training sessions
  • Support high morale among the Account Management team by arranging team-building events and activities
  • Represent the interests of the Account Management team throughout the organization and during leadership meetings


Desired Strengths/Core Competencies:

  • Ability to provide clear direction, championing change, influencing others, and creating an environment that fosters professional and personal success
  • Focus on continuous improvement and best practice enforcement
  • Develops collaborative relationships with peers, direct reports, senior leadership and clients
  • Demonstrates poise and grace under pressure
  • Track record of high achievement
  • Proactive, strategic thinker who successfully balances short-term and long-term business priorities
  • Strong influencing skills; comfortable negotiating and driving timely decisions
  • Ability to work efficiently amid ambiguity; able to prioritize tasks and problem-solve on the fly
  • Excellent written and oral communication skills
  • Highly organized and responsive
  • Self-motivated AND able to motivate others

Qualifications:

  • Four year degree required
  • Knowledge of Microsoft Office
  • Prior personnel management experience preferred
  • Experience working as part of a global team
  • Prior experience in payments space highly valued
  • Familiarity with B2B marketplaces highly valued
  • Ability to travel
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Job Posting: 11741187

Posted On: Nov 19, 2021

Updated On: Dec 19, 2021