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Call Center Team Member

at Long Motor Corporation in Lenexa, Kansas, United States

Job Description

Long Motor Corporation (LMC Truck), a powerhouse in the aftermarket Truck Arena, is looking for Call Center Team Members to fit our company culture!

*We are a catalog-based company and our customers are our top priority.

Compensation, Hours, & Benefits:

  • Base rate of $15.00 per hour
  • $14.00 per hour (during one week of training)
  • $1.00 weekend differential on Saturday/Sunday
  • $1.00 Bilingual differential – if applicable (must have a proven, intermediate understanding of Spanish and English)

Schedule Options:

  1. Monday - Thursday & Saturday 8:00am - 4:30pm (Friday/Sunday - off)
  2. Monday - Friday 11:30am - 8:00pm (Saturday/Sunday - off)

Company offers:

  • Benefits include; Medical, Dental, Vision, Life/AD&D, Short-Term Disability and Health Savings Account (HSA) 
  • Performance-based pay increases
  • Paid Sick Leave, Paid Vacation time
  • 401(k) & 401(k) matching 
  • Family-friendly company events
  • Employee discount
  • Referral program

The Call Center Order Representative will be responsible for:

  • Manage large quantities of incoming calls.
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information for processing customer orders
  • Meet customer service targets and quotas
  • Handle customer complaints, provide appropriate solutions and alternatives
  • Go the extra mile to engage customers

Requirements:

  • High school diploma or equivalent
  • 1-year experience in customer service
  • Ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
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Job Posting: 11679520

Posted On: Oct 08, 2021

Updated On: Oct 08, 2021